Service BDC Representative

Joyce Koons Buick GMC; Manassas (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Bonus Potential

Health Insurance

Dental

Vision

401K

Paid Vacation

Paid Sick leave

Holiday Pay

Voluntary Benefits

Job summary

Joyce Koons Honda Buick GMC in Manassas, VA is seeking a Service BDC Representative to handle high-volume inbound calls and Internet inquiries, scheduling service appointments and contacting customers about recalls.

The ideal candidate has strong communication, call-center or customer service experience, solid data entry skills, and a track record of reliability; drug screen and background check required. The role offers benefits and growth opportunities.

Qualifications

• Excellent communication skills and comfort with phone calls.
• Experience in a call center or customer service environment.
• Strong data entry and typing skills.
• Demonstrated stability and desire to succeed.
• Must pass a drug screen and background check.

Responsibilities

• Answer high-volume incoming calls to schedule appointments.
• Initiate outbound communication to set service appointments.
• Provide customers with vehicle and service information.
• Identify and escalate priority issues.

Skills

Communication

Call center

Data entry

Reliability

Screening

Job description

Joyce Koons Honda Buick GMC is seeking a Service BDC Representative for our expanding business. As a Service BDC Representative, you will be responsible for ensuring all service customers receive prompt responses to Internet and telephone inquiries. These efforts will primarily focus on assisting customers with scheduling service appointments and contacting customers with outstanding safety recalls and lapsed vehicle service.

Responsibilities:

• Answer high volume incoming calls from customers to schedule appointments.
• Initiate outbound communication regarding service needs and available offers to establish service appointments
• Provide customers with vehicle and service information as appropriate
• Identify and escalation priority issues

Qualifications:

• Excellent communication skills – comfortable making & taking phone calls as a main responsibility
• Experience in a call center or customer service environment
• Good data entry and typing skills
• Demonstrated track record of stability and a strong desire to be successful
• Must pass a drug screen and background check

Benefits:

• Bonus Potential
• Health Insurance
• Dental
• Vision
• 401K
• Paid Vacation
• Paid Sick leave
• Holiday Pay
• Voluntary Benefits

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws