Service BDC Specialist – Customer Care & Appointments

The Gillman Companies; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life

401(k) with company match

Paid vacation

Employee discounts

Drug free work environment

Job summary

The Gillman Companies is looking for a Call Center Service Representative in Houston, Texas. The role involves handling inbound and outbound service-related calls, scheduling appointments, and ensuring high levels of customer satisfaction.

Qualified candidates will possess strong communication skills and a passion for customer service. The position offers a range of benefits including medical and dental coverage, a 401(k) plan with company match, and paid vacation.

Qualifications

• Experience in customer service or call center environment.
• Ability to handle multiple tasks simultaneously.
• Strong follow-up and organizational skills.

Responsibilities

• Receive inbound calls for service related issues.
• Facilitate appointments for service advisors.
• Dispatch Roadside Assistance as needed.
• Perform outbound campaign calls.
• Ensure all appointments are confirmed.
• Maintain defined service levels.

Skills

Customer service

Communication skills

Professionalism

Education

High School Diploma or GED

Job description

The Gillman Companies is looking for a Call Center Service Representative in Houston, Texas. The role involves handling inbound and outbound service-related calls, scheduling appointments, and ensuring high levels of customer satisfaction.

Qualified candidates will possess strong communication skills and a passion for customer service. The position offers a range of benefits including medical and dental coverage, a 401(k) plan with company match, and paid vacation.