Automotive Service Appointment Specialist

Gillman Automotive Group; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life insurance

401(k) with company match

Employee discounts

Paid vacation

Drug Free work environment

E.O.E

Job summary

Gillman Automotive Group in Houston, TX seeks a customer service-oriented service department receptionist to answer calls, schedule service appointments, and review vehicle history for recommendations.

The role requires excellent communication, ability to handle multiple tasks, and willingness to participate in team meetings. Benefits include medical/dental/vision and a 401(k) with company match.

Qualifications

• Up to six months related experience/training or equivalent combination of education and experience preferred.
• Must be eligible to work in the US and pass pre-employment screening to include MVR, drug screen, and criminal background check
• Operator's Driver's License (must be insurable)

Responsibilities

• Answer in-coming phone calls for the Service Department.
• Schedule service reservations, review customer history for potential service recommendations, contact customers and set appointments for special order parts that have arrived for their vehicle.
• Call all missed appointments and reset appointment dates.
• Make outbound calls to inform customers of open safety recalls that need to be completed.
• Attends weekly department meetings.
• Other duties as assigned by management

Skills

Customer service

Phone handling

Scheduling

Communication

Job description

Gillman Automotive Group in Houston, TX seeks a customer service-oriented service department receptionist to answer calls, schedule service appointments, and review vehicle history for recommendations.

The role requires excellent communication, ability to handle multiple tasks, and willingness to participate in team meetings. Benefits include medical/dental/vision and a 401(k) with company match.