Bilingual Service Advisor: Spanish & English, Appointments

Team Gillman; Houston, Northern (TX, KY); Hybrid; USD 38,000 - 52,000; Full time

Benefits offered by this job

Full health benefits (medical, dental,

Vision, life)

401k Retirement savings plan with 회사 매

Employee discounts

Drug Free Work Environment

Equal Opportunity Employer

Job summary

Team Gillman is seeking a Service Advisor in Houston, TX to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will ensure customers feel welcome, translate repair needs, and help manage warranties while maintaining CSI standards.

Responsibilities include greeting customers, conveying repair needs to technicians, providing accurate estimates, following up on repairs, and upselling services with integrity.

Qualifications

• Greet customers promptly and courteously.
• Clearly translate repair needs to technicians.
• Upsell additional services with integrity.
• Provide accurate repair/maintenance estimates.

Responsibilities

• Greet service department customers promptly and courteously—attitude is everything.
• Listen to customers and clearly translate repair needs to techs.
• Upsell additional services using low pressure, high integrity methods.
• Provide accurate repair/maintenance estimates.
• Adhere to policies on vehicle care and operation.
• Follow up on each repair and keep customers informed of progress.
• Sell and manage extended warranties.
• Inspect repair quality and ensure all work is complete.
• Notify customers when vehicles are ready for pickup.
• Review and explain repairs and associated costs with customers.
• Handle minor customer concerns and complaints.
• Keep Service Manager informed of all problems and potential problems.
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards.
• Must be fluent in Spanish and English

Skills

Customer service

Bilingual Spanish/English

Job description

Team Gillman is seeking a Service Advisor in Houston, TX to greet guests, schedule appointments, and act as the liaison between customers and service technicians. You will ensure customers feel welcome, translate repair needs, and help manage warranties while maintaining CSI standards.

Responsibilities include greeting customers, conveying repair needs to technicians, providing accurate estimates, following up on repairs, and upselling services with integrity.