Service BDC Specialist: Appointments & Customer Experience

Gee Automotive Companies; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, &

Job summary

Tucson Subaru on N Oracle Rd. seeks a Service BDC Representative to be the first point of contact for service customers. You will schedule appointments, answer questions, and deliver an exceptional customer experience.

Ideal candidates have strong communication skills, phone etiquette, and a passion for helping customers. Benefits include competitive hourly pay with potential bonuses, medical/dental coverage, life insurance, 401(k) with company match, and paid time off.

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Positive attitude and commitment to delivering exceptional customer service.

Responsibilities

• Answer inbound calls and online inquiries related to vehicle service and maintenance.
• Schedule, confirm, and manage service appointments.
• Follow up with customers regarding recommended maintenance and declined services.
• Communicate service updates and assist customers with service-related questions.
• Perform outbound customer retention calls and appointment reminders.
• Maintain accurate customer records and update information in dealership systems.
• Support service advisors and the service department to ensure a smooth customer experience.
• Assist with customer satisfaction follow-up and service campaigns.

Skills

Customer service

Strong communication

Call center experience

Organizational skills

Data entry

Positive attitude

Tools

CRM software

Job description

Tucson Subaru on N Oracle Rd. seeks a Service BDC Representative to be the first point of contact for service customers. You will schedule appointments, answer questions, and deliver an exceptional customer experience.

Ideal candidates have strong communication skills, phone etiquette, and a passion for helping customers. Benefits include competitive hourly pay with potential bonuses, medical/dental coverage, life insurance, 401(k) with company match, and paid time off.