Service BDC Representative | Hourly - Tucson Subaru

Tucson Subaru; Tucson (AZ); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, &.

Telehealth

Job summary

Tucson Subaru, located on N Oracle Rd. in Tucson, AZ, is hiring a Service BDC Representative to be the first point of contact for service customers. You will help schedule appointments, answer service questions, and provide updates to ensure an exceptional customer experience.

The ideal candidate has strong communication skills, phone etiquette, and a passion for helping customers in a high-volume environment. This is an hourly, on-site role with competitive wages and benefits.

Qualifications

• Experience in customer service, call centers, or BDC preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Strong organizational and multitasking abilities.
• Basic computer and data entry skills.

Responsibilities

• Answer inbound calls and online inquiries related to vehicle service and maintenance.
• Schedule, confirm, and manage service appointments.
• Follow up with customers regarding maintenance and declined services.
• Communicate service updates and assist customers with service questions.
• Perform outbound retention calls and appointment reminders.
• Maintain accurate customer records in dealership systems.
• Support service advisors and the service department for a smooth customer experience.
• Assist with customer satisfaction follow-up and service campaigns.

Skills

Customer service

Call center

BDC

Hospitality

Administrative experience

Verbal communication

Written communication

Multi-tasking

Data entry

Computer skills

Job description

# Service BDC Representative | Hourly - Tucson SubaruTucson Subaru - Tucson, AZ 85704## OverviewSalary Range$16.45 - $16.45 HourlyCategoryService## Description**Tucson Subaru**, a well-known dealership located on N Oracle Rd., has an exciting opportunity for an individual looking to build a long-term career in the automotive industry. We are seeking a **Service BDC Representative** for immediate hire. Our dealership is consistently one of the top-performing Subaru dealerships in the nation!In this role, you will serve as the first point of contact for our service customers, helping schedule appointments, answer service-related questions, provide updates, and deliver an exceptional customer experience. The ideal candidate will have strong communication skills, excellent phone etiquette, and a passion for helping customers.***Service BDC Representative Job Responsibilities**** Answer inbound calls and online inquiries related to vehicle service and maintenance* Schedule, confirm, and manage service appointments* Follow up with customers regarding recommended maintenance and declined services* Communicate service updates and assist customers with service-related questions* Perform outbound customer retention calls and appointment reminders* Maintain accurate customer records and update information in dealership systems* Support service advisors and the service department to ensure a smooth customer experience* Assist with customer satisfaction follow-up and service campaigns***Service BDC Representative* Benefits and Compensation*** Competitive hourly wage plus potential bonusesIn addition to competitive pay, our benefits are designed to support you and your family...* Employer-subsidized Medical and Dental insurance, with comprehensive coverage options* Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth* A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family* 401(k) with Company Match* Generous Paid Time Off that begins accruing from Day 1* Exclusive employee pricing for you and your family on parts, service, and vehicles## Qualifications***Service Receptionist/BDC Representative*** ***Qualifications**** Previous customer service, call center, BDC, hospitality, or administrative experience preferred* Strong verbal and written communication skills* Comfortable handling a high volume of inbound and outbound calls* Strong organizational and multitasking abilities* Basic computer and data entry skills* Positive attitude and commitment to delivering exceptional customer service*Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.*Want to be our next Receptionist/ BDC representative? **Apply Now!**