Service BDC Representative | Hourly - Tucson Subaru

Gee Automotive Companies; Tucson (AZ); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical and Dental insurance

Company-Paid Life Insurance

401(k) with Company Match

Paid Time Off

Employee pricing on parts, service, &

Job summary

Tucson Subaru on N Oracle Rd. seeks a Service BDC Representative to be the first point of contact for service customers. You will schedule appointments, answer questions, and deliver an exceptional customer experience.

Ideal candidates have strong communication skills, phone etiquette, and a passion for helping customers. Benefits include competitive hourly pay with potential bonuses, medical/dental coverage, life insurance, 401(k) with company match, and paid time off.

Qualifications

• Previous customer service, call center, BDC, or administrative experience preferred.
• Strong verbal and written communication skills.
• Comfortable handling a high volume of inbound and outbound calls.
• Positive attitude and commitment to delivering exceptional customer service.

Responsibilities

• Answer inbound calls and online inquiries related to vehicle service and maintenance.
• Schedule, confirm, and manage service appointments.
• Follow up with customers regarding recommended maintenance and declined services.
• Communicate service updates and assist customers with service-related questions.
• Perform outbound customer retention calls and appointment reminders.
• Maintain accurate customer records and update information in dealership systems.
• Support service advisors and the service department to ensure a smooth customer experience.
• Assist with customer satisfaction follow-up and service campaigns.

Skills

Customer service

Strong communication

Call center experience

Organizational skills

Data entry

Positive attitude

Tools

CRM software

Job description

Tucson Subaru, a well-known dealership located on N Oracle Rd., has an exciting opportunity for an individual looking to build a long-term career in the automotive industry. We are seeking a Service BDC Representative for immediate hire. Our dealership is consistently one of the top-performing Subaru dealerships in the nation!

In this role, you will serve as the first point of contact for our service customers, helping schedule appointments, answer service-related questions, provide updates, and deliver an exceptional customer experience. The ideal candidate will have strong communication skills, excellent phone etiquette, and a passion for helping customers.

Service BDC Representative Job Responsibilities

• Answer inbound calls and online inquiries related to vehicle service and maintenance
• Schedule, confirm, and manage service appointments
• Follow up with customers regarding recommended maintenance and declined services
• Communicate service updates and assist customers with service-related questions
• Perform outbound customer retention calls and appointment reminders
• Maintain accurate customer records and update information in dealership systems
• Support service advisors and the service department to ensure a smooth customer experience
• Assist with customer satisfaction follow-up and service campaigns

Service BDC Representative Benefits And Compensation

• Competitive hourly wage plus potential bonuses

In addition to competitive pay, our benefits are designed to support you and your family...

• Employer-subsidized Medical and Dental insurance, with comprehensive coverage options
• Company-Paid Life Insurance, Employee Assistance Plan, and text-based Telehealth
• A variety of voluntary benefit options, including Short and Long-Term Disability, Critical Illness, Accident, Pet, as well as additional life insurance for you and your family
• 401(k) with Company Match
• Generous Paid Time Off that begins accruing from Day 1
• Exclusive employee pricing for you and your family on parts, service, and vehicles

Qualifications

Service Receptionist/BDC Representative

Qualifications

• Previous customer service, call center, BDC, hospitality, or administrative experience preferred
• Strong verbal and written communication skills
• Comfortable handling a high volume of inbound and outbound calls
• Strong organizational and multitasking abilities
• Basic computer and data entry skills
• Positive attitude and commitment to delivering exceptional customer service

Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, a clean driving record, and be able to pass a criminal background check and drug screen.