Service BDC Specialist | Appointment Setter

PURDY HYUNDAI OF BROKEN ARROW; Broken Arrow (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision insurance

401(k) with company-match

Paid-time-off (PTO)

Job summary

Purdy Hyundai of Broken Arrow is seeking a Service BDC Agent to be an initial touchpoint for customers, creating a friendly and efficient appointment-setting experience. You will be trained on products, services, and policies across platforms to deliver outstanding service.

You will log details in our software, respond to web inquiries, and follow up by phone or email, using MS Office and various programs. GED and strong communication skills are required.

Qualifications

• 1 year experience in a high-volume call environment.
• Prior experience with computer database systems is a plus.
• Prior sales or retail experience is a plus.
• High School Graduate or GED is required.

Responsibilities

• Answering incoming calls and assist customers in setting service-related appointments.
• Logging customer information into our software.
• Respond to customer web-based requests.
• Follow up communication via phone and/or email.
• Computer proficiency using MS Office, email, and general internet.

Skills

Interpersonal skills

Communication

Teamwork

Bilingual (a bonus)

MS Office

Education

High School/GED

Tools

MS Office

Database systems

CRM software

Job description

Purdy Hyundai of Broken Arrow is seeking a Service BDC Agent to be an initial touchpoint for customers, creating a friendly and efficient appointment-setting experience. You will be trained on products, services, and policies across platforms to deliver outstanding service.

You will log details in our software, respond to web inquiries, and follow up by phone or email, using MS Office and various programs. GED and strong communication skills are required.