Service BDC Agent

Purdy Hyundai; California; On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive Pay

Health benefits (Medical, Dental, &amp

401(k) with company-match

Paid time off

Job summary

Purdy Hyundai Service BDC is seeking a customer-focused agent to handle service-related appointment scheduling and inquiries. You will log customer details, respond to web requests, and follow up via phone or email, using multiple computer programs.

Ideal candidates have 1 year in a high-volume call environment, comfort with databases, and strong organizational skills. GED or high school diploma required; automotive environment experience a plus.

Qualifications

• 1 year experience in high-volume call environment.
• Experience with computer database systems.
• Sales or retail experience preferred.
• High School Diploma or GED required.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies.

Responsibilities

• Answer incoming calls and set service appointments.
• Log customer information into software.
• Respond to web-based requests.
• Follow up by phone or email.
• Use MS Office and internet daily.
• Learn and utilize multiple computer programs.

Skills

Customer service

Communication

Teamwork

Time management

Education

High School Diploma or GED

Tools

MS Office

Database systems

Job description

## DescriptionServing as one of the first points of contact for our service center, our Service Business Development Center (BDC) Agents are responsible for creating an enjoyable appointment-setting experience for our customers. Purdy Hyundai Service BDC Agents are given the tools necessary to deliver the best customer service - training, technology, and support. As a BDC Agent, you will be continuously trained on company products, services, and policies across multiple platforms.Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. A BDC Agent at Purdy Group wants to provide exceptional service. If you are organized, a team-player, assertive, detail-oriented, and a leader, then a BDC role might be in your future.If you identify with these values and can deliver results, then a position as a Service BDC Agents with Purdy Group may be for you.What you'll do:- Answering incoming calls and assist customers in setting service-related appointments- Logging customer information into our software- Respond to customer web-based requests- Follow up communication via phone and/or email- Computer proficiency using MS Office, email, and general internet- Learn and utilize multiple computer programs- Strong interpersonal, communication and team work skills - bilingual a plus!What we offer:- Competitive Pay- Medical, Dental, & Vision insurance plans- 401(k) with company-match- Paid-time-off (PTO)## QualificationsWhat we're looking for:- A compelling & professional presence- A positive attitude and focus on customer satisfaction- 1 year experience working in a high-volume call environment (a plus)- Prior experience working with computer database systems (a plus)- Prior sales or retail experience (a plus)- High School Graduate or General Education Degree (GED) (Required)- Strong organizational and time management skills.- Ability to read and comprehend rules, regulations, policies and procedures.