Service BDC Agent

PURDY HYUNDAI OF BROKEN ARROW; Broken Arrow (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision insurance

401(k) with company-match

Paid-time-off (PTO)

Job summary

Purdy Hyundai of Broken Arrow is seeking a Service BDC Agent to be an initial touchpoint for customers, creating a friendly and efficient appointment-setting experience. You will be trained on products, services, and policies across platforms to deliver outstanding service.

You will log details in our software, respond to web inquiries, and follow up by phone or email, using MS Office and various programs. GED and strong communication skills are required.

Qualifications

• 1 year experience in a high-volume call environment.
• Prior experience with computer database systems is a plus.
• Prior sales or retail experience is a plus.
• High School Graduate or GED is required.

Responsibilities

• Answering incoming calls and assist customers in setting service-related appointments.
• Logging customer information into our software.
• Respond to customer web-based requests.
• Follow up communication via phone and/or email.
• Computer proficiency using MS Office, email, and general internet.

Skills

Interpersonal skills

Communication

Teamwork

Bilingual (a bonus)

MS Office

Education

High School/GED

Tools

MS Office

Database systems

CRM software

Job description

Serving as one of the first points of contact for our service center, our Service Business Development Center (BDC) Agents are responsible for creating an enjoyable appointment-setting experience for our customers. Purdy Hyundai Service BDC Agents are given the tools necessary to deliver the best customer service - training, technology, and support. As a BDC Agent, you will be continuously trained on company products, services, and policies across multiple platforms.Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. A BDC Agent at Purdy Group wants to provide exceptional service. If you are organized, a team-player, assertive, detail-oriented, and a leader, then a BDC role might be in your future.If you identify with these values and can deliver results, then a position as a Service BDC Agents with Purdy Group may be for you.What you’ll do:• Answering incoming calls and assist customers in setting service-related appointments• Logging customer information into our software• Respond to customer web-based requests• Follow up communication via phone and/or email• Computer proficiency using MS Office, email, and general internet• Learn and utilize multiple computer programs• Strong interpersonal, communication and team work skills - bilingual a plus!What we offer:• Competitive Pay• Medical, Dental, & Vision insurance plans• 401(k) with company-match• Paid-time-off (PTO)What we’re looking for:• A compelling & professional presence• A positive attitude and focus on customer satisfaction• 1 year experience working in a high-volume call environment (a plus)• Prior experience working with computer database systems (a plus)• Prior sales or retail experience (a plus)• High School Graduate or General Education Degree (GED) (Required)• Strong organizational and time management skills.• Ability to read and comprehend rules, regulations, policies and procedures.