Service BDC Agent

PMG Auto Sales; Broken Arrow (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision insurance

401(k) with company-match

Paid-time-off (PTO)

Job summary

Purdy Group is seeking Service BDC Agents in Broken Arrow, OK to create a positive appointment-setting experience for customers. You will be trained on products, services, and policies across multiple platforms, with tools and support provided by the company.

The role emphasizes strong communication, reliability, and a team-oriented approach, with opportunities for growth in a values-driven automotive group that prioritizes integrity and customer satisfaction.

Qualifications

• A compelling & professional presence.
• A positive attitude and focus on customer satisfaction.
• 1 year experience working in a high-volume call environment (a plus).
• Prior experience working with computer database systems (a plus).
• Prior sales or retail experience (a plus).
• High School Diploma or GED (Required).
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Answering incoming calls and assist customers in setting service-related appointments.
• Logging customer information into our software.
• Respond to customer web-based requests.
• Follow up communication via phone and/or email.
• Computer proficiency using MS Office, email, and general internet.
• Learn and utilize multiple computer programs.
• Strong interpersonal, communication and team work skills - bilingual a plus!

Skills

Interpersonal skills

Communication

Teamwork

Bilingual a plus

Education

High School Diploma or GED

Tools

MS Office

CRM software

Database systems

Job description

Job Details: Job Location: Broken Arrow, OK 74012, Position Type: Full Time, Job Category: Automotive, Serving as one of the first points of contact for our service center, our Service Business Development Center (BDC) Agents are responsible for creating an enjoyable appointment-setting experience for our customers. Purdy Hyundai Service BDC Agents are given the tools necessary to deliver the best customer service - training, technology, and support. As a BDC Agent, you will be continuously trained on company products, services, and policies across multiple platforms.

Our automotive group, Purdy Group, believes and thrives on the values of Fun, Care, and Accountability. You are entering into a field that requires a high level of integrity and character. A BDC Agent at Purdy Group wants to provide exceptional service. If you are organized, a team-player, assertive, detail-oriented, and a leader, then a BDC role might be in your future.

If you identify with these values and can deliver results, then a position as a Service BDC Agents with Purdy Group may be for you.

What you’ll do:

• Answering incoming calls and assist customers in setting service-related appointments
• Logging customer information into our software
• Respond to customer web-based requests
• Follow up communication via phone and/or email
• Computer proficiency using MS Office, email, and general internet
• Learn and utilize multiple computer programs
• Strong interpersonal, communication and team work skills - bilingual a plus!

What we offer:

• Competitive Pay
• Medical, Dental, & Vision insurance plans
• 401(k) with company-match
• Paid-time-off (PTO)

Qualifications: What we’re looking for:

• A compelling & professional presence
• A positive attitude and focus on customer satisfaction
• 1 year experience working in a high-volume call environment (a plus)
• Prior experience working with computer database systems (a plus)
• Prior sales or retail experience (a plus)
• High School Graduate or General Education Degree (GED) (Required)
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.