Service Appointment Specialist — Bilingual BDC Agent

PMG Auto Sales; Broken Arrow (OK); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Competitive Pay

Medical, Dental, & Vision insurance

401(k) with company-match

Paid-time-off (PTO)

Job summary

Purdy Group is seeking Service BDC Agents in Broken Arrow, OK to create a positive appointment-setting experience for customers. You will be trained on products, services, and policies across multiple platforms, with tools and support provided by the company.

The role emphasizes strong communication, reliability, and a team-oriented approach, with opportunities for growth in a values-driven automotive group that prioritizes integrity and customer satisfaction.

Qualifications

• A compelling & professional presence.
• A positive attitude and focus on customer satisfaction.
• 1 year experience working in a high-volume call environment (a plus).
• Prior experience working with computer database systems (a plus).
• Prior sales or retail experience (a plus).
• High School Diploma or GED (Required).
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Answering incoming calls and assist customers in setting service-related appointments.
• Logging customer information into our software.
• Respond to customer web-based requests.
• Follow up communication via phone and/or email.
• Computer proficiency using MS Office, email, and general internet.
• Learn and utilize multiple computer programs.
• Strong interpersonal, communication and team work skills - bilingual a plus!

Skills

Interpersonal skills

Communication

Teamwork

Bilingual a plus

Education

High School Diploma or GED

Tools

MS Office

CRM software

Database systems

Job description

Purdy Group is seeking Service BDC Agents in Broken Arrow, OK to create a positive appointment-setting experience for customers. You will be trained on products, services, and policies across multiple platforms, with tools and support provided by the company.

The role emphasizes strong communication, reliability, and a team-oriented approach, with opportunities for growth in a values-driven automotive group that prioritizes integrity and customer satisfaction.