Auto Service Appointment Specialist

Hyundai Carson; Carson (CA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid vacation

Paid holidays

Job summary

Hyundai Carson is seeking a Service BDC Agent (Automotive Customer Service) to be the primary interface between customers and the dealership, responsible for setting service appointments and generating new service business. The role emphasizes excellent communication, teamwork, and customer satisfaction in a fast-paced automotive environment.

The position offers an hourly wage of $20 to $23 with semi-monthly pay and a comprehensive benefits package including health coverage, paid vacation, and

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of experience in a customer service role.
• Excellent customer service and communication skills.

Responsibilities

• Handle incoming customer calls promptly and courteously.
• Schedule service appointments and follow up with customers on a timely basis.
• Provide accurate information about service recommendations.
• Track all customer contact activities in the CRM system.
• Assist customers with general questions about services provided.
• Handle customer objections and find solutions.
• Follow up on customers regarding service visits.
• Assist the dealership with additional customer service duties as needed.

Skills

Customer service

Communication skills

Team oriented

Problem-solving

CRM knowledge

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Hyundai Carson is seeking a Service BDC Agent (Automotive Customer Service) to be the primary interface between customers and the dealership, responsible for setting service appointments and generating new service business. The role emphasizes excellent communication, teamwork, and customer satisfaction in a fast-paced automotive environment.

The position offers an hourly wage of $20 to $23 with semi-monthly pay and a comprehensive benefits package including health coverage, paid vacation, and