Service BDC Representative

Wise Auto Group; Vallejo (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Performance bonuses

Growth opportunities

Training and ongoing support

Health benefits

Paid time off

Job summary

Vallejo Chrysler Dodge Jeep Ram in Vallejo, CA is seeking a motivated Service BDC Representative to drive service appointments and support customer retention. You will handle inbound and outbound inquiries, schedule appointments, and maintain a professional experience from first contact to completed visit.

Join our high-volume dealership and collaborate with Service Advisors to meet daily appointment and conversion goals.

Qualifications

• Previous BDC, call center, or customer service experience preferred (automotive is a plus).
• Strong communication and phone skills.
• Positive attitude with a customer-first mindset.
• Ability to multitask in a fast-paced environment.
• Basic computer and CRM proficiency.
• Reliable, punctual, and team-oriented.

Responsibilities

• Answer incoming service calls, emails, and online inquiries.
• Schedule and confirm service appointments efficiently.
• Perform outbound follow-up calls for missed appointments, declined services, and service reminders.
• Communicate clearly with customers regarding service needs and availability.
• Maintain accurate customer records in CRM systems.
• Work closely with Service Advisors and management to ensure a seamless customer experience.
• Meet daily, weekly, and monthly appointment and conversion goals.

Skills

Strong communication

Phone skills

Customer-first mindset

Multitasking

CRM proficiency

Tools

CRM software

Job description

Location: Vallejo, CA

Job Type: Full-Time

About Us: Vallejo Chrysler Dodge Jeep Ram is a fast-growing, customer-focused dealership committed to delivering an exceptional service experience. We are looking for a motivated and professional Service BDC (Business Development Center) Representative to join our team and help drive service appointments, customer retention, and overall satisfaction.

Position Summary: The Service BDC Representative is responsible for handling inbound and outbound communications with service customers. This role plays a critical part in scheduling service appointments, following up with customers, and ensuring a smooth and professional experience from first contact to completed visit.

Key Responsibilities

• Answer incoming service calls, emails, and online inquiries
• Schedule and confirm service appointments efficiently
• Perform outbound follow-up calls for missed appointments, declined services, and service reminders
• Communicate clearly with customers regarding service needs and availability
• Maintain accurate customer records in CRM systems
• Work closely with Service Advisors and management to ensure a seamless customer experience
• Meet daily, weekly, and monthly appointment and conversion goals

Qualifications

• Previous BDC, call center, or customer service experience preferred (automotive is a plus)
• Strong communication and phone skills
• Positive attitude with a customer-first mindset
• Ability to multitask in a fast-paced environment
• Basic computer and CRM proficiency
• Reliable, punctual, and team-oriented

Compensation & Benefits

• Competitive hourly pay + performance bonuses
• Growth opportunities within the dealership
• Training and ongoing support
• Health benefits (if applicable)
• Paid time off

Why Join Vallejo CDJR?

• Supportive team environment
• Opportunities for advancement
• High-volume dealership with strong customer base
• Leadership committed to your success

Join our team and be a key part of delivering an outstanding service experience!