BDC Service Representative

Toyota Of San Bernardino; San Bernardino (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive Wages

Paid Time Off for Volunteer Time

401K & Match

Health, Dental, Vision Insurance

Job summary

Toyota Of San Bernardino is seeking a dedicated BDC Service Representative to enhance our customer service team. This dynamic position involves following up with customers through calls, texts, and emails, ensuring they receive the best assistance with scheduling appointments.

Applicants should have strong customer service skills, a high school diploma, and preferably experience in an automotive service environment. The role offers competitive pay and benefits, focusing on your career growth in a friendly setting.

Qualifications

• Minimum 1 year of Automotive Service BDC experience preferred.
• Minimum 3 years of previous customer service experience.
• Professional appearance and work ethic required.

Responsibilities

• Follow up with prospective customers via calls, texts, and emails.
• Coordinate appointments for sales and internet sales departments.
• Maintain follow-up in customer management system.

Skills

Excellent telephone skills

Customer service skills

Multitasking ability

Education

High School Diploma or equivalent

Job description

Description

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced BDC Service Representative to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success.

When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits and more:

• Competitive Wages
• Paid Time Off for Volunteer Time
• Paid Vacation, Sick and Holidays
• Paid Basic Life Insurance
• 401K & Match
• Health, Dental, Vision Insurance
• Other Supplemental Insurance options such as:
• Additional access to Term Life Insurance Policy
• Short Term and Long-Term Disability
• Health care, dependent care, and family reimbursement accounts
• Pet Insurance

In this position you would be responsible for following up with prospective customers; working with new and existing customers to schedule and confirm appointments; and reminding customers of sales appointments for new and existing customers. You would report directly to the BDC Manager.

Qualifications

• High School Diploma or equivalent, required
• Minimum 1 year of Automotive Service BDC experience (Preferred)
• Minimum 3 year of previous customer service experience
• Excellent telephone, writing and typing skills
• Must be able to work weekends
• Must have a drive, passion and confidence to be successful
• Professional appearance and work ethic a must
• Bilingual, (Preferred but not necessary)
• Ability to multitask in a demanding environment
• Team oriented, flexible and focused on maintaining a high level of customer service
• Valid driver's license

Essential Duties

• Follow up with prospective customers in response to online inquiries from our website and other sources via outbound calls, texts and email.
• Answer inbound sales calls and assist clients with all questions, and or connect them with appropriate department personnel.
• Coordinate appointments for sales and internet sales departments and ensure clients are being helped promptly and information is provided accurately.
• Maintain follow up in customer management system that encourages repeat and referral business and contributes to customer satisfaction.
• Continually learn about product updates, features, accessories, inventory and their benefits to the customer.
• Realize that business is built on customer satisfaction and be devoted to guaranteeing satisfaction to our customers.
• Establish personal goals that are consistent with the dealership’s standards of productivity and devise a strategy to meet those goals.
• Follow all company policies and procedures and processes.
• Periodically may be asked to perform other duties as assigned to assist the sales department.
• Maintains professional appearance.