BDC Service Representative

Hireology; Sarasota (FL); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Medical, Dental and Vision Plans

Paid Holidays & PTO

Short and Long-Term Disability

Paid Life Insurance

401(k) Retirement Plan

Vehicle Purchase Discounts

Employee Discounts on Parts and Servic

Aggressive Employee Referral Program

Job summary

Hireology is seeking a friendly and organized BDC Service Representative to join our team. You will be the first point of contact for our service department, helping customers book appointments and ensuring a great experience.

The role requires excellent communication and organizational skills, as well as a basic understanding of vehicle service. We offer competitive pay and comprehensive benefits including medical, dental, vision, and retirement plans.

Qualifications

• Excellent communication and customer service skills.
• Ability to multitask and stay organized in a fast-paced setting.
• Basic understanding of vehicle service is helpful.

Responsibilities

• Answer incoming service calls and make follow-up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Ensure all customer interactions are recorded in the CRM system.
• Work closely with service advisors to pass along customer details.

Skills

Communication skills

Customer service

Organizational skills

CRM software

Multitasking

Job description

BDC Service Representative

We are a leading automotive dealership committed to providing an exceptional car-buying and service experience. We provide a positive, professional work environment, aggressive pay plans with career advancement opportunities, and the best training in the industry.

Job Summary

We're looking for a friendly and organized BDC Service Representative to join our team. In this role, you'll be the first point of contact for our service department - helping customers book appointments, answering questions, and ensuring they have a great experience from start to finish.

Responsibilities

• Answer incoming service calls and make follow-up calls.
• Respond to internet service lead requests.
• Schedule and confirm appointments for vehicle service.
• Follow-up after service completion to ensure customer satisfaction.
• Ensure all customer interactions, appointments, and follow-ups are accurately recorded in the CRM system.
• Work closely with service advisors to pass along important customer details.
• Comply with all company policies, procedures and safety standards.
• Other duties as assigned.

Qualifications

• Excellent communication and customer service skills.
• Professional, well-groomed personal appearance.
• Basic understanding of vehicle service is helpful.
• Ability to multitask and stay organized in a fast-paced setting.
• Familiar with computers and CRM software.
• Valid driver's license and clean driving record.

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Vehicle Purchase Discounts
• Employee Discounts on Parts and Service Repairs
• Aggressive Employee Referral Program with Bonus Opportunities

You must be at least 18 years of age to apply. We are an equal opportunity employer and a drug-free workplace.