Service BDC Representative

Pugmire Lincoln of Marietta; Marietta (GA); On-site; Full time

Job summary

A leading automotive dealership is seeking a BDC Service Representative at Pugmire Lincoln of Marietta. This role involves scheduling service appointments, communicating with customers, and providing excellent service. Candidates should have strong customer service skills, experience in a call center or hospitality, and a positive phone presence.

Benefits

Monthly bonus based on appointments

Attendance bonus available

Paid overtime for Saturday shifts

Growth opportunities

Supportive team environment

Qualifications

• Customer service or call center experience is required.
• Experience in automotive service is preferred.
• Experience with scheduling and CRM systems is ideal.

Responsibilities

• Scheduling service appointments for four Pugmire stores.
• Answering inbound calls, texts, and chats.
• Making outbound calls for recall outreach.

Skills

Customer Service Experience

Call Center Experience

Tools

Xtime

CRM

Job description

Now Hiring: BDC Service Representative
Location: Pugmire Lincoln of Marietta
Hours: Monday–Friday, 8:00 AM – 5:00 PM + 1 Saturday/month (8:00 AM – 1:00 PM)

To be considered, please apply online. The Hiring Manager will review applications and reach out if your qualifications align with the role.

Pugmireis looking for a friendly, high-energy BDC Service Representative to help us deliver top-tier service across our four store locations. You’ll be the first voice our customers hear and the bridge between them and our other departments, especially Service. If you're a patient, upbeat communicator who thrives in a hospitality/customer service-driven environment, we want to hear from you.

Preferred: Xtime/CRM experience and/or appointment scheduling experience.

REQUIRED: Customer Service Experience or Call Center Experience. / Must be reliable and a great team player!

What You'll Be Responsible For:

• Scheduling service appointments for all four Pugmire stores

• Answering inbound calls and responding through text and chat systems all day

• Making outbound calls for recall outreach and maintenance reminders

• Using Xtime and other platforms to manage appointment accuracy

• Offering Mobile Service and Pickup & Delivery options when applicable

• Maintaining speed, professionalism, and empathy in every interaction

• Acting as the "connective tissue" between customers and dealership teams

What We’re Looking For:

• Clear, confident, and positive phone presence, every call, every time.

• Experience in a call center, BDC, or hospitality setting preferred

• Ability to multitask while staying patient and friendly at all times

• Detail-oriented with strong follow-through

• Someone who genuinely enjoys helping people and taking initiative.

Compensation & Benefits:

• $16.50/hr base pay (bi-weekly)

• Monthly bonus based on showed appointments

• Attendance bonus available

• Paid overtime for Saturday shifts

• Growth opportunities and a supportive team environment