Automotive Service BDC Representative

CALL TEAM SIX LLC; Boca Raton (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking an Automotive Service BDC Representative to enhance customer engagement through effective communication and appointment scheduling. This remote role focuses on taking inbound service calls and reaching out to prospective clients, ensuring a seamless experience for customers interested in vehicle servicing. The ideal candidate will possess strong organizational skills and a customer-centric approach, thriving in a dynamic environment. Join a forward-thinking team that values training and development, offering opportunities for career advancement and a flexible work schedule. If you are passionate about the automotive industry and excel in customer service, this position is perfect for you.

Benefits

Competitive salary

Bonus based on performance

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Paid training

Work from home

Overtime offered when available

Career Growth Opportunities

Qualifications

• Previous experience in Automotive Business Development is preferred.
• Must have excellent phone and verbal communication skills.

Responsibilities

• Handle inbound and outbound calls to schedule service appointments.
• Document all customer interactions in dealership service schedulers.

Skills

Communication Skills

Customer Service

Active Listening

Organizational Skills

Bilingual (preferred)

Education

High School Diploma/GED

Tools

Customer Relationship Management (CRM)

Job description

Job Summary:

The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.

Responsibilities:

1. Receive inbound calls and place outbound calls
2. Identify the reason for the customer’s call, collect relevant information, and provide solutions
3. Refer to premade scripts for a variety of customer service topics
4. Use best practices in customer service techniques to develop rapport and build relationships with customers
5. Document all customer interactions in various dealership service schedulers
6. Attend trainings to maintain up-to-date skills and knowledge
7. Appointment scheduling
8. Outbound calling and texting efforts

Qualifications:

1. High school diploma/GED
2. Previous experience as an Automotive Business Development Representative or in a similar role is preferred
3. Excellent phone and verbal communication skills
4. Understanding of active listening techniques
5. Familiarity with Customer Relationship Management (CRM) programs
6. Ability to work well under pressure
7. Highly organized with the ability to prioritize projects and manage time effectively
8. Bilingual preferred, but not mandatory

Working Conditions:

1. Must have quiet work environment.
2. Must have fully reliable high-speed home internet
3. This is an office-based role with extensive phone and computer use
4. Expected hours: 40 per week

Benefits:

1. Competitive salary
2. Bonus based on performance
3. Flexible schedule
4. Opportunity for advancement
5. Paid time off
6. Training & development
7. Paid training
8. Work from home
9. Overtime offered when available
10. Career Growth Opportunities

Shift:

1. 8 hour shift
2. Day shift
3. Evening shift
4. Morning shift
5. Night shift

Supplemental Pay:

1. Bonus opportunities
2. Overtime opportunities
3. Paid Dealership Referral Bonus

Work Location: Remote

This is a remote position.