Automotive Service BDC Representative

Call Team Six; United States; Remote; USD 35,000 - 50,000; Full time

Job summary

A leading company is looking for an Automotive Service BDC Representative to handle inbound and outbound service calls, assisting customers in scheduling their vehicle service appointments. This remote role requires excellent communication skills, a customer-focused attitude, and an interest in the automotive industry. Candidates should be organized and able to work well under pressure, with opportunities for bonuses and career growth.

Benefits

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Paid Dealership Referral Bonus

Work from home

Qualifications

• Previous experience as an Automotive Business Development Representative preferred.
• Ability to prioritize projects and manage time effectively.

Responsibilities

• Receive inbound calls and place outbound calls.
• Document all customer interactions in dealership service schedulers.
• Use best practices in customer service techniques.

Skills

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized

Bilingual

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home
• Overtime offered when available
• Career Growth Opportunities

Job Summary:

The Automotive Service BDC Representative is responsible for taking inbound service calls from prospective customers interested in getting their vehicle serviced. In addition, making outbound calls to prospective clients to schedule service appointments. This role involves contacting potential service customers, understanding their needs, providing information about available dates and times, and scheduling appointments for them to visit the dealership service department. The ideal candidate will have excellent communication skills, a customer-focused attitude, and a strong interest in the automotive industry.

Responsibilities

• Receive inbound calls and place outbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions in various dealership service schedulers
• Attend trainings to maintain up-to-date skills and knowledge
• Appointment scheduling
• Outbound calling and texting efforts

Qualifications

• High school diploma/GED
• Previous experience as a Automotive Business Development Representative or in a similar role is preferred
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively
• Bilingual preferred, but not mandatory

Working Conditions:

• Must have quiet work environment.
• Must have fully reliable high-speed home internet
• This is an office-based role with extensive phone and computer use

Expected hours: 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Paid training
• Work from home
• Overtime offered when available
• Career Growth Opportunities

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Supplemental Pay:

• Bonus opportunities
• Overtime opportunities
• Paid Dealership Referral Bonus

Work Location: Remote

Depending on experience

This is a remote position.