Service BDC Representative

Ed Martin Nissan; Indianapolis (IN); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Paid Vacation

401k match

Paid Training and ongoing development

Medical, Dental, Vision Insurance

Life Insurance

Flexible Work Schedules

Employee discounts on products & 2

Growth opportunities

Health/Wellness

Job summary

Ed Martin Nissan is seeking Service BDC Representatives to book service appointments through inbound inquiries, using phone systems, CRM software, and dealership tools in a fast-paced environment.

Ideal candidates have prior customer service experience in sales or quota-based roles and a proven track record of meeting goals, with a strong emphasis on teamwork, responsiveness, and follow-through to convert inquiries into confirmed appointments.

Qualifications

• At least one previous role based in customer service experience.
• Excellent teammate with collaborative attitude and eagerness to improve.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.
• Valid driver’s license.

Responsibilities

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Customer service

Team oriented

Prompt and courteous

Positive mindset

Strong computer skills

Valid driver’s license

Tools

CRM software

Phone system

Job description

ABOUT

Service BDC Representatives are responsible for getting Service appointments booked via incoming customer inquiries. This role requires being proficient with phone systems, computer CRM, and other software systems. This role is a fast-paced position where you will be compensated for the results of your work. Ideal candidates will have prior experience in a sales/quota-based role and a track record of successfully achieving your goals.

BENEFITS

• Paid Vacation
• 401k match
• Paid Training and ongoing development
• Medical, Dental, Vision Insurance
• Life Insurance
• Flexible Work Schedules
• Employee discounts on products & services
• Growth opportunities
• Health/Wellness

RESPONSIBILITIES

• Answer customer calls and establish follows-up with service appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

QUALIFICATIONS

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.