Business Development Center Representative

Universal Mitsubishi; Los Angeles (CA); On-site; USD 20,457 - 29,136; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Paid Vacation

Paid Training

Discount on Products and Services

Compensation $18/hr

Bonuses

Job summary

Universal Mitsubishi in Los Angeles seeks a Customer Service Representative to answer calls, respond to inquiries, and assist customers with product information and financing options. Ideal candidates will have prior customer service experience and a positive, hardworking personality.

This role offers benefits such as medical, dental, life insurance, and paid vacation. The starting compensation is $18/hr, and opportunities for bonuses are available.

Qualifications

• At least one previous role based in customer service experience.
• At least one year of experience in retail auto sales.
• Minimum three years of driving experience.

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to inquiries using various communication methods.
• Provide customers with initial product information.
• Present financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment.
• Participate in team development sessions.
• Utilize CRM tracking system daily.

Skills

Customer service experience

Retail auto sales

Driving experience

Strong computer skills

Job description

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Paid Vacation
• Paid Training
• Discount on Products and Services
• Compensation start $18.hr
• Bonuses

Responsibilities

• Answer customer calls and establish follow-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates.
• Provide customers with initial product information and direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team and process development sessions - keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Qualifications

• At least one previous role based in customer service experience
• At least one year experience in retail auto sales
• Minimum three years of driving experience

Excellent teammate with collaborative attitude and eagerness to improve

Prompt and courteous demeanor

Positive and hardworking personality

Strong computer skills

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.