BDC Representative

Dreamville Staffing; Lumberton (NC); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Competitive pay plus bonuses

Health, dental, and vision insurance

Paid time off and holidays

Ongoing training and career development

Friendly work environment

Job summary

A customer service staffing agency is seeking a BDC Agent in Lumberton, North Carolina. As the first point of contact for potential customers, you will respond to inquiries, schedule appointments, and follow up to ensure a great experience. The role calls for strong communication and organization skills, with a flexible schedule that may include evenings and some Saturdays. Competitive pay and benefits, including health insurance and paid time off, are offered.

Qualifications

• Previous experience in customer service or call center preferred.
• Excellent communication and organization.
• Comfortable speaking on the phone.
• Able to multitask in a team environment.
• Basic computer skills and typing.
• Flexible availability for shifts.
• Valid driver's license required.

Responsibilities

• Respond to inquiries via phone and chat promptly.
• Make outbound calls to follow up with leads.
• Schedule appointments for the sales department.
• Accurate entry of customer information in CRM.
• Maintain professionalism and product knowledge.
• Work flexible hours, including Saturdays.

Skills

Communication skills

Organizational skills

Multitasking

Customer service experience

Job description

Position Summary: As a BDC Agent, you’ll be the first point of contact for potential customers reaching out via phone, email, and online inquiries. Your role is to engage with leads, schedule appointments, and follow up to ensure a seamless experience from inquiry to dealership visit.

Key Responsibilities

• Respond promptly to internet, phone, and chat inquiries using scripts and templates.
• Make outbound calls to follow up with leads and past customers.
• Schedule appointments for the sales department.
• Accurately enter and update customer information in the CRM system.
• Maintain a high level of professionalism and product knowledge.
• Work alternate shifts and be available to work some Saturdays.

Requirements

• Previous experience in a customer service, call center, or automotive BDC role is preferred but not required.
• Excellent communication and organizational skills.
• Comfortable speaking on the phone and handling objections.
• Ability to multitask and work in a team‑oriented environment.
• Basic computer and typing skills.
• Flexible availability, including days, evenings, and some Saturdays.
• Valid driver's license

What We Offer

• Competitive hourly pay plus bonus opportunities.
• Health, dental, and vision insurance.
• Paid time off and holidays.
• Ongoing training and career development.
• Friendly and supportive work environment.