Automotive Service BDC: Appointments & Inquiries Pro

Friendly Acura of Middletown; City of Poughkeepsie (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Monthly performance bonuses

Uniforms supplied

Paid vacation

Paid sick time

401K

Health and dental insurance

Job summary

Friendly Acura of Middletown is expanding its service department and seeks a friendly, customer-focused team member to handle inquiries and schedule service appointments. You will contact customers by phone, respond to internet leads, and guide them to the right service options.

The role offers $40,000 to $50,000 annually plus monthly bonuses, uniforms, paid vacation and sick time, a 401(k), and Health and dental insurance.

Qualifications

• Customer service experience or call center background preferred.
• Ability to handle inquiries and scheduling with courtesy and efficiency.
• Good communication and problem-solving skills.

Responsibilities

• Handle all phone appointments.
• Work with internet leads to set service appointments.
• Deliver inquiries/messages to service personnel promptly.
• Speak with customers to resolve inquiries and issues.

Skills

Customer service

Phone handling

Appointment scheduling

Communication

Job description

Friendly Acura of Middletown is expanding its service department and seeks a friendly, customer-focused team member to handle inquiries and schedule service appointments. You will contact customers by phone, respond to internet leads, and guide them to the right service options.

The role offers $40,000 to $50,000 annually plus monthly bonuses, uniforms, paid vacation and sick time, a 401(k), and Health and dental insurance.