Service BDC Administrator: Commission & Growth Opportunities

L0531 Hyundai of North Miami; Miami (FL); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Hourly pay + commission

Fun, supportive team

Benefits and PTO

Advancement opportunities with LAD

Training and development

Job summary

Hyundai of North Miami is hiring a Service BDC Administrator to manage appointment scheduling, customer follow-up, and inquiries in a fast-paced service department. You will work closely with Service Advisors and the Service Manager to maximize opportunities and ensure a smooth customer experience from first contact.

The role emphasizes strong communication, a positive attitude, and the ability to multitask in a dynamic automotive environment.

Qualifications

• High School diploma or equivalent required.
• 18 years or older; drug-free workplace.
• Commitment to equal employment opportunity and a safe work environment.

Responsibilities

• Answer inbound service calls and schedule appointments.
• Contact customers to confirm, reschedule, and follow up on service visits.
• Respond to online service inquiries, texts, and emails promptly.
• Help create an exceptional customer experience from the first interaction.
• Work closely with Service Advisors and the Service Manager to maximize appointment opportunities.
• Maintain accurate customer information and appointment records.

Skills

Customer service

Communication

Phone skills

Multitasking

Computer proficiency

Bilingual English/Spanish

Willing to train

Education

High school diploma

Job description

Hyundai of North Miami is hiring a Service BDC Administrator to manage appointment scheduling, customer follow-up, and inquiries in a fast-paced service department. You will work closely with Service Advisors and the Service Manager to maximize opportunities and ensure a smooth customer experience from first contact.

The role emphasizes strong communication, a positive attitude, and the ability to multitask in a dynamic automotive environment.