Service BDC Concierge & Appointment Specialist

Mossy Automotive Group; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Life Insurance

Job summary

Mossy Automotive Group is seeking a Service BDC Representative to schedule service appointments and support the service department. You will handle calls, emails, and texts, guiding customers through the process with a focus on exceptional service, professionalism, and efficiency.

The role emphasizes accurate data entry in the CRM/DMS, teamwork with service staff, and meeting customer-satisfaction targets in a fast-paced environment.

Qualifications

• At least one prior customer service role.
• Excellent communication and people skills.
• Prompt, courteous and professional demeanor.
• Strong computer skills and basic tech proficiency.
• Professional appearance and punctuality.
• Willingness to accept feedback and improve.
• High school diploma or equivalent.

Responsibilities

• Schedule and confirm service appointments.
• Answer inbound calls and respond to inquiries.
• Make outbound follow-up calls and texts.
• Update customer information in CRM/DMS.
• Coordinate with service advisors and managers.
• Meet appointment-setting and customer-satisfaction goals.

Skills

Customer service

People skills

Strong computer skills

Professional appearance

Prompt and courteous

Enthusiastic personality

Education

High school diploma or equivalent

Tools

CRM/DMS

Job description

Mossy Automotive Group is seeking a Service BDC Representative to schedule service appointments and support the service department. You will handle calls, emails, and texts, guiding customers through the process with a focus on exceptional service, professionalism, and efficiency.

The role emphasizes accurate data entry in the CRM/DMS, teamwork with service staff, and meeting customer-satisfaction targets in a fast-paced environment.