Service BDC Receptionist

Mossy Automotive Group; San Diego (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Group Insurance Plans & Discounts

401K Retirement Savings Plan

Paid Vacation and Holidays

Disability Insurance

Life Insurance

Job summary

Mossy Automotive Group is seeking a Service BDC Representative to schedule service appointments and support the service department. You will handle calls, emails, and texts, guiding customers through the process with a focus on exceptional service, professionalism, and efficiency.

The role emphasizes accurate data entry in the CRM/DMS, teamwork with service staff, and meeting customer-satisfaction targets in a fast-paced environment.

Qualifications

• At least one prior customer service role.
• Excellent communication and people skills.
• Prompt, courteous and professional demeanor.
• Strong computer skills and basic tech proficiency.
• Professional appearance and punctuality.
• Willingness to accept feedback and improve.
• High school diploma or equivalent.

Responsibilities

• Schedule and confirm service appointments.
• Answer inbound calls and respond to inquiries.
• Make outbound follow-up calls and texts.
• Update customer information in CRM/DMS.
• Coordinate with service advisors and managers.
• Meet appointment-setting and customer-satisfaction goals.

Skills

Customer service

People skills

Strong computer skills

Professional appearance

Prompt and courteous

Enthusiastic personality

Education

High school diploma or equivalent

Tools

CRM/DMS

Job description

Mossy Automotive Group is looking for a customer-focused Service BDC Representative to help create an exceptional service experience for our customers. In this role, you will communicate with customers by phone, email, and text to schedule service appointments, answer questions, follow up on recommendations, and support the service department's customer retention efforts. The ideal candidate is organized, professional, and comfortable working in a fast-paced environment while delivering outstanding customer service.

In this role, you will be the link between the buyer and their future vehicle. You will assist the customer with questions regarding the company, perspective vehicles, and their ability to purchase. Handling all incoming phone and internet leads, contacting the clients and through superb product knowledge and customer handling skills, will schedule daily appointments. Upon arrival the coordinator will meet & greet the client, then escort and introduce client to a representative in the sales department.

Employees in this position will paid a base hourly wage of $23.00/hour.

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, & innovation. Every employee at Mossy is absolutely critical to its success. As a family owned & operated business we consider each employee and extension of the Mossy family. We promise to deliver the same award winning service and value that our community has come to expect from our dealership through the years.

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives
• Family Owned & Operated
• Health & Wellness
• Flexible Work Schedule
• Discounts on Products & Services
• Direct Deposit

Responsibilities

• Scheduling and confirming service appointments
• Answering inbound customer calls
• Making outbound follow-up calls
• Responding to internet and text inquiries
• Contacting customers about declined services and maintenance reminders
• Updating customer information in the CRM/DMS
• Working closely with service advisors and managers
• Meeting appointment-setting and customer satisfaction goals

Qualifications

• At least one previous role based in strong customer service experience
• People skills that contribute to effective communication
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Accepts constructive criticism with motivation towards improvement in job performance
• Professional appearance & punctual
• High school graduate or equivalent

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.