Service BDC Associate - Growth & Award-Winning Training

Sonic Automotive; Charlotte (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training

Benefits package

Career advancement opportunities

Job summary

The role requires strong communication skills, teamwork, and the ability to work in a fast-paced call-center style environment. We offer comprehensive training and competitive benefits within Sonic Automotive’s network.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal communication

Written communication

MS Office

Teamwork

Call center

Time management

Organizational skills

Independent worker

CRM interaction

Tools

CRM software

Office software

Job description

The role requires strong communication skills, teamwork, and the ability to work in a fast-paced call-center style environment. We offer comprehensive training and competitive benefits within Sonic Automotive’s network.