Digital Service Appointment Specialist

Sonic-Automotive; Charlotte (NC); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA

401k

PTO

Personal Automotive Concierge Service

Job summary

Sonic Automotive’s Town and Country Toyota dealership in Charlotte, NC is seeking a ServiceBDC Associate to generate service appointments and manage internet inquiries. The role emphasizes premium customer experience using CRM and lead management tools while working within a fast-paced dealership environment.

You will enter inquiries, coordinate with teams, and perform cashier duties when needed. The position offers full-time hours with comprehensive training and benefits in a dynamic automotive

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Communication skills

Teamwork

Organizational skills

Time management

CRM software

Lead management tools

Tools

CRM software

Lead management tools

Job description

Sonic Automotive’s Town and Country Toyota dealership in Charlotte, NC is seeking a ServiceBDC Associate to generate service appointments and manage internet inquiries. The role emphasizes premium customer experience using CRM and lead management tools while working within a fast-paced dealership environment.

You will enter inquiries, coordinate with teams, and perform cashier duties when needed. The position offers full-time hours with comprehensive training and benefits in a dynamic automotive