Service BDC Specialist - Drive Appointments & Growth

Sonic Automotive, Inc.; Clearwater, Northern (FL, KY); Hybrid; USD 30,000 - 45,000; Full time

Job summary

The Service BDC Associate at Clearwater Toyota, part of the Sonic Automotive family, is responsible for generating service appointments for new and pre-owned vehicles. You will respond to internet inquiries promptly, manage CRM entries, and help customers with product and service information in a professional, courteous manner.

Join a fast-paced, team-oriented environment with comprehensive training, competitive compensation, and benefits.

Qualifications

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.

Job description

The Service BDC Associate at Clearwater Toyota, part of the Sonic Automotive family, is responsible for generating service appointments for new and pre-owned vehicles. You will respond to internet inquiries promptly, manage CRM entries, and help customers with product and service information in a professional, courteous manner.

Join a fast-paced, team-oriented environment with comprehensive training, competitive compensation, and benefits.