Customer Service BDC / Appointment Setter Associate - Town and Country Toyota

Sonic Automotive; Seattle (WA); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Full benefits

Comprehensive training

Competitive compensation

Job summary

Town and Country Toyota, a Sonic Automotive family dealership, seeks a Service BDC Associate to generate service appointments and manage customer inquiries. You will use CRM tools, respond professionally, and help maintain high customer satisfaction in a fast-paced environment.

The role requires strong communication, data entry accuracy, and the ability to work in a call-center style setting. Competitive benefits and full-time hours are offered in Seattle, WA.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Skills

Verbal & written comms

MS Office proficiency

Independent & teamwork

Call center experience

Organization & time mgmt

Policy compliance reading

Job description

Company Description

At Town and Country Toyota, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they’re committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Salary: $15-18 per hour depending on experience.

Monday-Saturday Availability.

40 hour a week. Full Time. Full Benefits.

Job Description

Purpose: The Service BDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre‑owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The service BDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job‑related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong MS Office Suite computer skills.
• Ability to work independently and as part of a team in a fast‑paced environment.
• Ability to work in call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

Additional Information. It’s time to make the most important move of your career. From our cooperative, team‑based approach, to our more than 1,000 internal advancements each year, it’s easy to see the difference. When you join our organization, you’ll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you’ll experience the best that a career in the automotive industry has to offer.