BDC Associate Service - Lute Riley Honda

Sonic Automotive; Richardson (TX); On-site; USD 20,457 - 29,136; Full time

Job summary

Sonic Automotive is offering a BDC Associate Service position at Lute Riley Honda in Richardson, TX, focused on generating sales appointments for new and pre-owned vehicles. Candidates will be responsible for responding to customer inquiries and utilizing CRM tools.

This role requires excellent communication skills and the ability to work in a fast-paced, team-oriented environment. Comprehensive training, competitive pay at $18/hr, and great benefits are included.

Qualifications

• 1+ years of experience in customer service or sales preferred.
• Ability to read and comprehend rules, regulations, policies, and procedures.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly enter all customer inquiry data into the CRM.
• Generate service appointments and conduct customer surveys.

Skills

Excellent verbal and written communication skills

Strong organizational and time management skills

Ability to work independently and as part of a team

Ability to work in a call center environment

Ethical behavior and customer satisfaction focus

Tools

CRM software

Lead management tools

Job description

BDC Associate Service - Lute Riley Honda in Richardson, TX at Sonic Automotive

Job Type: Sales

Experience: Associate

About

At Lute Riley Honda, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Hourly Pay rate:

$18/hr

Job Description

Purpose: The ServiceBDC Associate is responsible for generating sales appointments with customers that contact the dealership via the internet for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The serviceBDC associate will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Excellent verbal and written communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies and procedures.

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.