Service BDC & Appointment Coordinator

Paul Miller; West Caldwell (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Life Insurance

Wellness Program

Paid Time Off

Disability Insurance

FSA

Job summary

Paul Miller Toyota in West Caldwell, NJ is seeking a customer service associate to handle calls and emails, manage internet leads, and schedule service appointments. You will log interactions using the CRM, follow up with customers, and coordinate with multiple dealership departments to ensure top-notch service.

The role prioritizes clear communication, reliability, and a strong customer-service orientation within a busy automotive environment.

Qualifications

• HS Diploma or GED required.
• Ability to manage a high-volume inbound/outbound call load.
• Excellent written and verbal communication skills.
• Experience in automotive service environment preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Handle all incoming and outgoing phone calls and emails.
• Manage customer contacts through e-leads, service follow-up and lead generation.
• Schedule service appointments and reschedule no-shows.
• Answer customer internet inquiries by email and phone.
• Utilize CRM to log and update customer interactions.
• Follow up to drive dealership visits and customer satisfaction.
• Collaborate with other dealership departments to assist customers.

Skills

High volume calls

CRM proficiency

Strong communication

Organizational skills

Education

HS Diploma / GED

Tools

CRM tools

Job description

Paul Miller Toyota in West Caldwell, NJ is seeking a customer service associate to handle calls and emails, manage internet leads, and schedule service appointments. You will log interactions using the CRM, follow up with customers, and coordinate with multiple dealership departments to ensure top-notch service.

The role prioritizes clear communication, reliability, and a strong customer-service orientation within a busy automotive environment.