Sales BDC Coordinator

Paul Miller; Wayne (NJ); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

401K & employer match

Paid time off

Job summary

Paul Miller BMW in Wayne, NJ is seeking a customer-focused representative to handle phone and email inquiries, manage leads, and schedule service and sales appointments. You will engage with customers, follow up on marketing incentives, and collaborate with dealership departments to drive satisfaction and visits.

The role emphasizes professional communication, reliability, and the ability to work toward sales goals in a team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone presence and active listening skills.
• Proficient with computers, CRM software, and phone systems.
• Ability to build rapport quickly and maintain a professional, customer-focused attitude.
• Comfortable working with sales goals and performance metrics.
• Ability to work both independently and as part of a team.

Responsibilities

• Handle all incoming and outgoing phone calls and emails.
• Manage our customer contacts through leads, service, follow-up and lead generations.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales/service appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up to ensure the customer visits the dealership.

Skills

Verbal communication

Written communication

Active listening

Rapport building

Team collaboration

Organizational skills

Attention to detail

Sales-oriented

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Job description

Job Details

Job Location: Paul Miller BMW - WAYNE, NJ 07470
Salary Range: $18.00 - $18.00 Base+Commission/month
Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported.

What We Offer

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability

Responsibilities:

• Handle all incoming and outgoing phone calls and emails.
• Handle our customer contacts through leads, service, follow-up and lead generations.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquires by both email and phone.
• Schedule sales/service appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up in manner that results in the customer visiting the dealership.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Interacting with customers as well as with all dealership departments.
• Other duties as assigned by management

Qualifications

• High school diploma or equivalent (required)
• Previous experience in customer service, sales, or call center role (preferred)
• Automotive industry or dealership experience (a plus but not always required)
• Excellent verbal and written communication skills
• Strong phone presence and active listening skills
• Ability to build rapport quickly and maintain a professional, customer-focused attitude
• Proficient in using computers, CRM software, and phone systems
• Strong organizational and multitasking abilities
• Comfortable working with sales goals and performance metrics
• Ability to work both independently and as part of a team
• Attention to detail and follow-up is essential