Service BDC Coordinator

Paul Miller; West Caldwell (NJ); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K with Employer Match

Life Insurance

Wellness Program

Paid Time Off

Disability Insurance

FSA

Job summary

Paul Miller Toyota in West Caldwell, NJ is seeking a customer service associate to handle calls and emails, manage internet leads, and schedule service appointments. You will log interactions using the CRM, follow up with customers, and coordinate with multiple dealership departments to ensure top-notch service.

The role prioritizes clear communication, reliability, and a strong customer-service orientation within a busy automotive environment.

Qualifications

• HS Diploma or GED required.
• Ability to manage a high-volume inbound/outbound call load.
• Excellent written and verbal communication skills.
• Experience in automotive service environment preferred.
• Valid driver's license and clean driving record.

Responsibilities

• Handle all incoming and outgoing phone calls and emails.
• Manage customer contacts through e-leads, service follow-up and lead generation.
• Schedule service appointments and reschedule no-shows.
• Answer customer internet inquiries by email and phone.
• Utilize CRM to log and update customer interactions.
• Follow up to drive dealership visits and customer satisfaction.
• Collaborate with other dealership departments to assist customers.

Skills

High volume calls

CRM proficiency

Strong communication

Organizational skills

Education

HS Diploma / GED

Tools

CRM tools

Job description

Job Details
Job Location: Paul Miller Toyota - WEST CALDWELL, NJ 07006

Are you searching for long-term growth and development in your career? Whether you're in the automotive industry or joining us from another field, Paul Miller Auto Group is ready for you to become a part of an award-winning team. Paul Miller doesn’t just lend his name to a dealership; he ensures it maintains a reputation as the gold-standard for the loyalty and respect given to his valuable employees. If you’re ready to thrive in an environment where your professional and personal goals are supported, submit your application, and join the Paul Miller Toyota Team today!

What We Offer

• Competitive Medical, Dental & Vision Insurance
• Company Funded Life Insurance
• Health & Wellness Program with Discounts
• 401K & Roth with Employer Match
• FSA for both Health and Dependent
• Generous Paid Time Off (Vacation, Sick, and Holiday)
• Short/Long Term Disability

Responsibilities

• Handle all incoming and outgoing phone calls and emails.
• Handle our customer contacts through e-leads, service, follow-up and lead generations.
• Prospect follow-up calls, set appointments for service and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule service appointments and reschedule no-show customers.
• Produce large outbound call volume and notify customers of overdue services, recalls, etc.
• Contact customers based on current marketing incentives.
• Confirm upcoming service appointments.
• Utilize CRM tools for logging and updating customer interactions.
• Follow up in manner that results in the customer visiting the dealership.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Interacting with customers as well as with all dealership departments.

Qualifications

• HS Diploma / GED equivalent
• Ability to manage a high volume of inbound and outbound sales and service call volume, internet leads and call lists
• Strong organizational skills, with the ability to effectively multi-task.
• Must be reliable, dependable.
• Outgoing personality, ability to influence customers to schedule appointments.
• Extremely customer service oriented.
• Excellent written and oral skills.
• Previous experience in automotive industry
• Valid Driver's License
• Clear driving record
• Must be willing to submit to a drug screening & background check