Auto Dealership Front Desk & Customer Care

Paul Miller; West Caldwell (NJ); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Life Insurance

Wellness Program

401K with Match

FSA for Health & Dependent

Paid Time Off

Disability Insurance

Employee Discounts

Job summary

Paul Miller Auto Group in WEST CALDWELL, NJ is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service.

The role offers competitive benefits and a supportive environment where growth and development are encouraged. Responsibilities include managing calls, greeting customers, routing inquiries, and performing general office tasks to keep the showroom and service areas running smoothly.

Responsibilities

• Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
• Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
• Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
• Takes detailed messages when the call cannot be transferred, including the caller's name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
• Filters incoming telephone calls, at the request of management.
• Advises the telephone company's maintenance department of any problems with their system.
• Updates and distributes the dealership telephone listing, as necessary.
• Welcomes customers visiting the show room and inquires as to the purpose of their visit.
• Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
• Communicates with inquirers and visitors in a professional, friendly and effective manner.
• Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
• Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
• Records data in a customer tracking system and prepares weekly reports on potential customers for management.
• Does word processing, inputs data to update certain computerized files and files or photocopies documents.
• Open the mail and forwards it to the individuals concerned.
• Performs office tasks, on request.
• Maintains a professional appearance and a tidy workstation.
• Performs other tasks, based on management requirements and instructions
• Performs sales tasks on request

Job description

Paul Miller Auto Group in WEST CALDWELL, NJ is seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service.

The role offers competitive benefits and a supportive environment where growth and development are encouraged. Responsibilities include managing calls, greeting customers, routing inquiries, and performing general office tasks to keep the showroom and service areas running smoothly.