BDC Coordinator - Night/Weekend Customer Engagement

Paul Miller; West Caldwell (NJ); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K & Roth with Employer Match

FSA for Health & Dependent

Paid Time Off

Short/Long Term Disability

Job summary

Paul Miller Honda in West Caldwell, NJ is seeking a motivated BDC/customer service representative to join our award-winning team. You will respond to customer inquiries via email and phone, schedule service and sales appointments, and help drive customer satisfaction through proactive follow-up.

Candidates should have at least one year of BDC experience, a HS diploma, and a strong work ethic. Spanish bilingual is a plus; we value reliability and teamwork in a fast-paced dealership setting.

Qualifications

• At least one year of BDC experience.
• HS/GED Diploma required.
• Self-motivated and goal-driven.
• Bilingual (Spanish) a plus.
• Ability to follow directions and accept feedback.
• Comfortable in a fast-paced environment.
• Eager to learn new skills and take on more responsibilities.
• Strong work ethic and customer service focus.
• Valid driver's license.
• Clean driving record.
• Willing to submit to drug screening and background check.

Responsibilities

• Answer customer internet inquiries by email and phone.
• Handle all incoming and outgoing calls and emails.
• Engage contacts via e-leads, service, follow-up and lead generation.
• Prospect follow-up calls and schedule appointments.
• Gauage customer satisfaction and drive dealership visits.
• Schedule sales/service appointments and reschedule no-shows.
• Contact customers about current marketing incentives.
• Collaborate with dealership departments to fulfill needs.

Skills

BDC experience

Self-motivation

Bilingual

Receptive to feedback

Fast-paced environment

Willingness to learn

Strong work ethic

Customer service

Driver's license

Clean driving record

Background check

Education

HS/GED Diploma

Job description

Paul Miller Honda in West Caldwell, NJ is seeking a motivated BDC/customer service representative to join our award-winning team. You will respond to customer inquiries via email and phone, schedule service and sales appointments, and help drive customer satisfaction through proactive follow-up.

Candidates should have at least one year of BDC experience, a HS diploma, and a strong work ethic. Spanish bilingual is a plus; we value reliability and teamwork in a fast-paced dealership setting.