Sales BDC Coordinator — Appointment Setter & CRM Pro

Paul Miller; Wayne (NJ); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Competitive benefits package

401K & employer match

Paid time off

Job summary

Paul Miller BMW in Wayne, NJ is seeking a customer-focused representative to handle phone and email inquiries, manage leads, and schedule service and sales appointments. You will engage with customers, follow up on marketing incentives, and collaborate with dealership departments to drive satisfaction and visits.

The role emphasizes professional communication, reliability, and the ability to work toward sales goals in a team environment.

Qualifications

• Excellent verbal and written communication skills.
• Strong phone presence and active listening skills.
• Proficient with computers, CRM software, and phone systems.
• Ability to build rapport quickly and maintain a professional, customer-focused attitude.
• Comfortable working with sales goals and performance metrics.
• Ability to work both independently and as part of a team.

Responsibilities

• Handle all incoming and outgoing phone calls and emails.
• Manage our customer contacts through leads, service, follow-up and lead generations.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales/service appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up to ensure the customer visits the dealership.

Skills

Verbal communication

Written communication

Active listening

Rapport building

Team collaboration

Organizational skills

Attention to detail

Sales-oriented

Independent work

Education

High school diploma or equivalent

Tools

CRM software

Phone systems

Job description

Paul Miller BMW in Wayne, NJ is seeking a customer-focused representative to handle phone and email inquiries, manage leads, and schedule service and sales appointments. You will engage with customers, follow up on marketing incentives, and collaborate with dealership departments to drive satisfaction and visits.

The role emphasizes professional communication, reliability, and the ability to work toward sales goals in a team environment.