Service BDC Agent | High-Volume Automotive Scheduling

Asbury Automotive Group; Sandy Springs (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and PTO

Paid training

Stock awards (select roles)

Job summary

Asbury Automotive Group is seeking a hardworking BDC Service Agent to manage a high volume of inbound and outbound calls and emails, identifying customer needs and coordinating service appointments. You will work closely with service advisors, greet customers, and document all interactions in the CRM system.

The role requires strong communication skills, computer literacy, and the ability to multi-task in a fast-paced environment. Weekly pay and comprehensive benefits accompany this position.

Qualifications

• Must be able to handle a high volume of inbound calls and emails with professionalism.
• Excellent customer service skills and motivation to be successful.
• Strong communication and active listening abilities.
• Proficiency with customer management systems and basic computer/phone skills.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs and provide information on service appointment availability.
• Partner with service advisors to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information as needed.
• Document all contacts thoroughly in the customer management system.
• Follow dealership processes and scripts to collect pertinent information.

Job description

Asbury Automotive Group is seeking a hardworking BDC Service Agent to manage a high volume of inbound and outbound calls and emails, identifying customer needs and coordinating service appointments. You will work closely with service advisors, greet customers, and document all interactions in the CRM system.

The role requires strong communication skills, computer literacy, and the ability to multi-task in a fast-paced environment. Weekly pay and comprehensive benefits accompany this position.