BDC Sales - Ford Braintree

Asbury; Braintree (MA); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards

Insurance: medical, vision, dental

401k with company match

Job summary

Asbury in Massachusetts is seeking a motivated BDC Sales Agent to join our automotive team. You will manage high volumes of inbound and outbound calls and emails, identify customer needs, and schedule vehicle sales appointments.

You will greet customers, document interactions in our CRM, follow dealership processes, and contribute to a fast-paced, customer-focused car-buying experience. Prior retail or call-center experience is preferred.

Qualifications

• Experience in BDC, retail, sales, call center, or related roles is preferred.
• Ability to handle high-volume inbound calls (50+ per day) and maintain professionalism.
• Strong customer service orientation and communication skills.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails promptly.
• Identify customer needs and provide information on appointment availability.
• Schedule vehicle sales appointments with the sales team.
• Greet customers and document interactions in the CRM.
• Complete internet lead management daily.
• Adhere to dealership processes and use scripts for consistency.

Skills

Customer service

Phone skills

Multitasking

Typing speed

Tools

CRM software

Job description

Compensation: $19-$20 hourly + multiple commission and bonus opportunities

The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type and years and experience within the industry, education, etc.

Company Benefits

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

Do you have a passion for developing relationships, providing exceptional guest experiences, and being an innovator in the automotive industry? As a BDC Sales Agent, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused BDC Sales Agent who will help us redefine the car-buying experience.

Our BDC (Business Development Center) Sales Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on sales appointment availability, partner with the sales advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the sales department to schedule vehicle sales appointments
• Greet customers
• Contact and communicate with customers to identify automotive sales needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

INDSALESPAT