Service BDC Agent

Asbury Automotive Group; Sandy Springs (AL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays and PTO

Paid training

Stock awards (select roles)

Job summary

Asbury Automotive Group is seeking a hardworking BDC Service Agent to manage a high volume of inbound and outbound calls and emails, identifying customer needs and coordinating service appointments. You will work closely with service advisors, greet customers, and document all interactions in the CRM system.

The role requires strong communication skills, computer literacy, and the ability to multi-task in a fast-paced environment. Weekly pay and comprehensive benefits accompany this position.

Qualifications

• Must be able to handle a high volume of inbound calls and emails with professionalism.
• Excellent customer service skills and motivation to be successful.
• Strong communication and active listening abilities.
• Proficiency with customer management systems and basic computer/phone skills.

Responsibilities

• Manage large amounts of inbound/outbound calls and emails in a timely manner.
• Identify customer needs and provide information on service appointment availability.
• Partner with service advisors to schedule vehicle service appointments.
• Greet customers and provide shuttle schedule information as needed.
• Document all contacts thoroughly in the customer management system.
• Follow dealership processes and scripts to collect pertinent information.

Job description

About Asbury

Asbury Automotive Group (NYSE: ABG) is a Fortune 500 company and one of the largest franchised automotive retailers in the United States. We are redefining the traditional dealership model through innovative technologies such as Clicklane and through our commitment to our team members, guests, and partners. Our culture which is grounded in our North Star and Compass and powered by our DRIVE values, focuses on the vision of becoming the Most Guest Centric Automotive Retailer. At Asbury, we work together to provide exceptional experiences for our guests while promoting a fun, supportive and inclusive environment where team members can thrive both personally and professionally. Based on our efforts, we have been recognized as one of the best places to work by both Newsweek and US News & World report.

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide information on shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinent customer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast paced environment
• Various language proficiency is always a plus
• Team player
• Must be at least eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member's eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

INDOTHER

Asbury Automotive Group is an equal opportunity employer. We provide equal employment opportunities to all individuals regardless of their race, color, religion, sex, national origin, age, disability, pregnancy, sexual orientation, gender identity, genetic information, or any other protected category as defined by applicable laws. We prohibit discrimination or harassment based on any of these characteristics and affirm our commitment to fostering an inclusive and diverse workplace.