Service BDC Agent

Asbury; Sandy Springs (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

401k with company match

Medical vision dental insurance

Scholarship programs

Employee discounts

Job summary

Asbury is seeking a proactive BDC Service Agent in a fast-paced dealership environment. You will manage a high volume of calls and emails to identify service needs, schedule appointments with service advisors, and greet customers with courtesy.

Strong communication, accurate documentation in the CRM, and the ability to follow scripts are essential. 18+ years old and capable of multi-tasking in a dynamic setting are required.

Qualifications

• Must be at least 18 years old.
• Ability to pass pre-employment screens (background and drug test).
• Excellent communication and interpersonal skills.
• Experience in call center, BDC, or retail/service environment preferred.
• Typing speed of 35–40 words per minute.

Responsibilities

• Handle a high volume of inbound and outbound calls and emails.
• Schedule vehicle service appointments in coordination with service advisors.
• Greet customers and provide shuttle information when needed.
• Document all customer interactions accurately in the CRM system.
• Follow dealership processes and scripts to collect information.

Skills

Inbound calls

Outbound calls

Customer service

Appointment setting

CRM

Typing 35-40 wpm

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Our BDC (Business Development Center) Service Agents are tasked with managing large amounts of inbound/outbound calls and emails in a timely manner. Identify customer needs, provide information on service appointment availability, partner with the service advisors, research issues and provide solutions or alternatives.

• Must be able and willing to receive a high amount of inbound calls
• Partner with the service department to schedule vehicle service appointments
• Greet customers and provide informationon shuttle schedule if needed
• Contact and communicate with customers to identify automotive service needs
• Follow all dealership processes and procedures, high frequency of contact with customers
• Thorough documentation of all contacts within the customer management system
• Complete internet lead management service work plans on a daily basis
• Answer all calls in a prompt, professional and courteous manner
• Use scripts to collect all pertinentcustomer information and document in the system accordingly
• Agents must adhere to Asbury phone scripts
• Excellent customer service skills and motivation to be successful
• High volume incoming and outgoing calls, ranging from 50+ calls per day
• Advanced computer & phone skills
• Minimum typing 35-40 words per minute at minimum
• Experience using customer tracking systems to track calls and appointments preferred
• Prior retail, sales, service BDC, receptionist, call center, or sales BDC experience preferred
• Appointment setting experience a plus
• Able to multi-task in a fast pacedenvironment
• Various language proficiencyis always a plus
• Team player
• Must be atleast eighteen years of age
• Must be able to pass pre-employment screens (background and drug test)

Company Benefits:

Pay and Recognition:

• Weekly pay
• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member’s eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

INDOTHER