Automotive Service BDC Specialist

Asbury; Sandy Springs (GA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Paid holidays & PTO

Paid training

401k with company match

Medical vision dental insurance

Scholarship programs

Employee discounts

Job summary

Asbury is seeking a proactive BDC Service Agent in a fast-paced dealership environment. You will manage a high volume of calls and emails to identify service needs, schedule appointments with service advisors, and greet customers with courtesy.

Strong communication, accurate documentation in the CRM, and the ability to follow scripts are essential. 18+ years old and capable of multi-tasking in a dynamic setting are required.

Qualifications

• Must be at least 18 years old.
• Ability to pass pre-employment screens (background and drug test).
• Excellent communication and interpersonal skills.
• Experience in call center, BDC, or retail/service environment preferred.
• Typing speed of 35–40 words per minute.

Responsibilities

• Handle a high volume of inbound and outbound calls and emails.
• Schedule vehicle service appointments in coordination with service advisors.
• Greet customers and provide shuttle information when needed.
• Document all customer interactions accurately in the CRM system.
• Follow dealership processes and scripts to collect information.

Skills

Inbound calls

Outbound calls

Customer service

Appointment setting

CRM

Typing 35-40 wpm

Multi-tasking

Team player

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Asbury is seeking a proactive BDC Service Agent in a fast-paced dealership environment. You will manage a high volume of calls and emails to identify service needs, schedule appointments with service advisors, and greet customers with courtesy.

Strong communication, accurate documentation in the CRM, and the ability to follow scripts are essential. 18+ years old and capable of multi-tasking in a dynamic setting are required.