Service BDC Agent — High-Volume Auto Service Appointments

Sonic Automotive, Inc.; Concord (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA

401k and PTO

Award winning training

Job summary

Concord Toyota in Concord, CA is hiring a Service BDC Agent to generate service appointments from online inquiries. You will use CRM tools to manage leads, enter data accurately, and respond promptly with a focus on customer satisfaction.

The role requires prior call center or automotive dealership experience, excellent phone communication, and the ability to work both independently and in a team in a fast-paced environment. Monday–Saturday schedule with full-time hours.

Qualifications

• Experience in high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.
• Ability to work independently and as part of a team in a fast-paced environment.
• All applicants must be authorized to work in the USA.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools effectively.
• Compile all necessary reports and documentation timely.
• Perform other job-related duties as assigned.

Skills

Customer service

Call center experience

Team player

Job description

Concord Toyota in Concord, CA is hiring a Service BDC Agent to generate service appointments from online inquiries. You will use CRM tools to manage leads, enter data accurately, and respond promptly with a focus on customer satisfaction.

The role requires prior call center or automotive dealership experience, excellent phone communication, and the ability to work both independently and in a team in a fast-paced environment. Monday–Saturday schedule with full-time hours.