Service BDC Agent - Concord Honda

Sonic Automotive; Concord (CA); On-site; USD 39,000 - 41,000; Full time

Job summary

Sonic Automotive in California is seeking a Service BDC Agent to generate service appointments from internet inquiries. You will deliver a premium customer experience by responding promptly, professionally, accurately and courteously, using CRM software and lead management tools.

The role requires prior high-volume call center or commission-based experience, excellent phone interpersonal skills, and the ability to work independently or with a team in a fast-paced environment.

Qualifications

• Experience in a high-volume call center or commission-based role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet appointment goals.
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong organizational and time management skills.
• Authorized to work in USA.
• Must be able to pass pre-employment testing (background checks, MVR, drug test) including valid driver license.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Utilize lead management tools effectively.
• Compile all necessary reports and other documentation on time.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior and maintain high customer satisfaction.

Skills

Interpersonal skills

Call center experience

Goal driven

Time management

Team player

Independent worker

Tools

CRM software

Lead management tools

Job description

Job Description

The ** __ Service BDC Agent ** is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.

Qualifications

• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

• Previous BDC experience for an automotive dealership

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00.)

Schedule

• Full Time
• Monday through Saturday availability
• Sundays off

All your information will be kept confidential according to EEOC guidelines.