Service BDC Specialist - Growth & Premium Training

Sonic Automotive, Inc.; Concord (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

PTO

Luxury car buying and leasing benefits

Award-winning training programs

Job summary

Sonic Automotive, Inc. is seeking a Service BDC Agent for Concord Toyota in Concord, CA. This full-time role focuses on providing exceptional customer service by managing service appointments via internet inquiries. Ideal candidates will have experience in a call center environment and possess outstanding organizational and interpersonal skills.

The position offers competitive hourly pay ranging from $19.00 to $21.00, alongside various benefits including medical, dental, and 401k.

Qualifications

• Experience in high-volume call center or similar role.
• Ability to work independently and in a team environment.
• Must be authorized to work in the USA.

Responsibilities

• Respond to internet inquiries with courtesy and accuracy.
• Generate service appointments for customers.
• Utilize CRM and lead management tools effectively.
• Conduct phone surveys to assess customer preferences.

Skills

Interpersonal skills

Goal-driven

Organizational skills

Time management

Job description

Sonic Automotive, Inc. is seeking a Service BDC Agent for Concord Toyota in Concord, CA. This full-time role focuses on providing exceptional customer service by managing service appointments via internet inquiries. Ideal candidates will have experience in a call center environment and possess outstanding organizational and interpersonal skills.

The position offers competitive hourly pay ranging from $19.00 to $21.00, alongside various benefits including medical, dental, and 401k.