Service BDC Agent - Concord Toyota

SmartRecruiters, Inc.; Concord (CA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

401(k) with company match

Paid time off

Training & development

Job summary

Concord Toyota, part of the Sonic Automotive family, seeks a Service BDC Agent to generate service appointments and deliver a premium customer experience via the internet. You will use CRM software to manage inquiries, enter data promptly, and stay informed about inventory, financing, and incentives.

Applicants should have prior BDC experience in automotive settings or high-volume call centers, with strong communication and teamwork abilities in a fast-paced environment.

Qualifications

• Previous BDC experience for an automotive dealership.
• Experience in a high-volume call center or commission-driven role.
• Excellent interpersonal skills over the phone.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and experience.
• Utilize lead management tools effectively.
• Compile reports and documentation in a timely manner.
• Perform other job-related duties as assigned.

Skills

Interpersonal skills

Goal-driven

Organizational skills

Time management

Team player

BDC experience

Tools

CRM software

Lead management tools

Job description

• SHL Package: Sonic Customer Service and Admin
• Dealership: 405 - Concord Toyota
• Compensation: USD 19 - USD 21 - hourly

Company Description

AtConcord Toyota, part of the Sonic Automotive family, you’ll discover the tools, support, and opportunities needed to build and advance your career. With over 100 dealerships nationwide, Sonic Automotive is committed to more than just selling vehicles— we’re dedicated to helping you succeed and investing in your long‑term growth. Explore what a rewarding future with Sonic Automotive, Inc, could look like!

Salary: $19.00 to $21.00 per hour

Job Description

Summary

TheService BDC Agentis responsible for generating services appointments with customers that contactthe dealershipvia the internet. They deliver premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects ofdealing with customers.

Qualifications

Qualifications:

• Previous BDC experience for an automotive dealership
• Previous experience in either a high-volume call center environment or commission driven role
• Excellent interpersonal skills over the phone
• Goal-driven to meet and exceed store appointment goals
• Ability to work independently and as part of a team in a fast-paced environment
• Strong organizational and time management skills

Additional Requirements:

• Valid driver’s license with an acceptable driving record
• Must be legally authorized to work in the United States
• Ability to successfully complete pre-employment requirements, including background check, motor vehicle record (MVR) review, and drug screening

Additional Information

Compensation:

• $19.00 to $21.00 per hour

(This Service BDC Agent Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $19.00 and $21.00.)

Schedule:

• Full Time
• Monday through Sunday availability

What We Offer:

• Comprehensive benefits package, including medical, dental, and vision coverage
• Company-paid life insurance
• 401(k) retirement plan with company match (Traditional and Roth options)
• Generous paid time off and paid parental leave
• Ongoing training and professional development to support career growth

Sonic Automotive is a Fortune 500 leader and one of the largest automotive retailers in the U.S., powering a nationwide network of top‑brand dealerships. We’re transforming the car-buying experience with a fast-paced, people-first culture, innovative technology, and a relentless drive to win—for our guests and our teammates.

All your information will be kept confidential according to EEO guidelines.