Service BDC Agent - Concord Honda

Sonic Automotive, Inc.; Concord (CA); On-site; USD 39,520 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Concord Honda, part of Sonic Automotive, Inc., is hiring a Service BDC Agent in Concord, CA. You will respond to internet inquiries, manage CRM data, and generate service appointments while delivering a premium customer experience.

The role requires associate-level experience, strong communication, and the ability to work in a fast-paced dealership environment. Full-time schedule with Mon-Sat availability and Sundays off is offered along with competitive benefits.

Qualifications

• Strong customer service experience in a dealership or call center environment.
• Ability to handle high-volume inquiries with courtesy and accuracy.
• Authorized to work in the USA and able to pass pre-employment checks.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate services appointments and track them to completion.
• Conduct phone surveys to assess customer preferences and experience quality.
• Exhibit ethical behavior and strive for high customer satisfaction.

Skills

Customer service

Communication

Time management

Teamwork

Tools

CRM software

Lead management tools

Job description

Service BDC Agent - Concord Honda in Concord, CA at Sonic Automotive

Location: 1461 Concord Avenue
Concord, CA 94520

Job Type: Customer Service

Experience: Associate

About

Concord Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Salary: $19.00 per hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Previous experience in either a high-volume call center environment or commission driven role.
• Excellent interpersonal skills over the phone.
• Goal-driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment
• Strong organizational and time management skills
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications:

• Previous BDC experience for an automotive dealership

(This Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of $19.00.)

Schedule:

• Full Time
• Monday through Saturday availability
• Sundays off

It's time to make the most important move of your career. From our cooperative, team-based approach, to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEOC guidelines.