Service BDC Agent — Auto Service Scheduling, Training

Sonic Automotive, Inc.; Concord (CA); On-site; USD 39,520 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

HSA

401k

PTO

Job summary

Concord Honda, part of Sonic Automotive, Inc., is hiring a Service BDC Agent in Concord, CA. You will respond to internet inquiries, manage CRM data, and generate service appointments while delivering a premium customer experience.

The role requires associate-level experience, strong communication, and the ability to work in a fast-paced dealership environment. Full-time schedule with Mon-Sat availability and Sundays off is offered along with competitive benefits.

Qualifications

• Strong customer service experience in a dealership or call center environment.
• Ability to handle high-volume inquiries with courtesy and accuracy.
• Authorized to work in the USA and able to pass pre-employment checks.

Responsibilities

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Enter all customer inquiry data into the CRM promptly and accurately.
• Generate services appointments and track them to completion.
• Conduct phone surveys to assess customer preferences and experience quality.
• Exhibit ethical behavior and strive for high customer satisfaction.

Skills

Customer service

Communication

Time management

Teamwork

Tools

CRM software

Lead management tools

Job description

Concord Honda, part of Sonic Automotive, Inc., is hiring a Service BDC Agent in Concord, CA. You will respond to internet inquiries, manage CRM data, and generate service appointments while delivering a premium customer experience.

The role requires associate-level experience, strong communication, and the ability to work in a fast-paced dealership environment. Full-time schedule with Mon-Sat availability and Sundays off is offered along with competitive benefits.