Service BDC Agent - Concord Toyota

Sonic Automotive, Inc.; Concord (CA); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401k

PTO

Luxury car buying and leasing benefits

Award-winning training programs

Job summary

Sonic Automotive, Inc. is seeking a Service BDC Agent for Concord Toyota in Concord, CA. This full-time role focuses on providing exceptional customer service by managing service appointments via internet inquiries. Ideal candidates will have experience in a call center environment and possess outstanding organizational and interpersonal skills.

The position offers competitive hourly pay ranging from $19.00 to $21.00, alongside various benefits including medical, dental, and 401k.

Qualifications

• Experience in high-volume call center or similar role.
• Ability to work independently and in a team environment.
• Must be authorized to work in the USA.

Responsibilities

• Respond to internet inquiries with courtesy and accuracy.
• Generate service appointments for customers.
• Utilize CRM and lead management tools effectively.
• Conduct phone surveys to assess customer preferences.

Skills

Interpersonal skills

Goal-driven

Organizational skills

Time management

Job description

Service BDC Agent - Concord Toyota in Concord, CA at Sonic Automotive

Location: 1090 Concord Avenue
Concord, CA 94520

Job Type: Customer Service

Experience: Associate

About

Concord Toyota is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow.

Salary: $19.00 to $21.00 per hour

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Job Description

The Service BDC Agent is responsible for generating services appointments with customers that contact the dealership via the internet. They deliver a premium customer experience by responding to customer inquiries in a prompt, professional, accurate and courteous manner. This highly accountable position uses lead management tools, CRM software and the internet to manage inquiry flow, update customer files, and closely track customer interest. The role will be trained to understand all products and services offered, will become knowledgeable of inventory as well as financing and incentive programs.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate services appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms and other documentation on a timely basis.
• Perform other job‑related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
• Previous experience in either a high‑volume call center environment or commission‑driven role.
• Excellent interpersonal skills over the phone.
• Goal‑driven to meet and exceed store appointment goals.
• Ability to work independently and as part of a team in a fast paced environment.
• Strong organizational and time management skills.
• All applicants must be authorized to work in the USA.
• All applicants must be able to demonstrate ability to pass pre‑employment testing to include background checks, MVR, drug test, and valid driver license.

Preferred Qualifications

• Previous BDC experience for an automotive dealership

(The Service BDC Associate Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $19.00 and $21.00.)

Schedule:

• Full Time
• Monday through Sunday availability

All your information will be kept confidential according to EEO guidelines.