Service BDC Agent - Automotive Appointment Specialist

Sonic Automotive, Inc.; California (MO); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Comprehensive benefits

Company 401(k)

Paid time off

Job summary

Honda of Serramonte in Colma, CA seeks a Service BDC Agent to generate service appointments and deliver a premium customer experience. You will use CRM and lead-management tools to respond to internet inquiries, enter data, and track customer interest.

Prior automotive BDC experience and strong phone skills are preferred. This full-time role offers a comprehensive benefits package and the chance to grow with Sonic Automotive, a Fortune 500 leader in auto retail.

Qualifications

• Experience in automotive dealership BDC or call center is preferred.
• Strong interpersonal and phone communication skills.
• Proficiency with CRM and lead-management tools.

Responsibilities

• Respond to internet inquiries with courtesy and professionalism.
• Enter data into CRM accurately and promptly.
• Generate service appointments and track customer interest.
• Conduct follow-up to assess customer preferences and service needs.
• Provide reports and documentation in a timely manner.

Job description

Honda of Serramonte in Colma, CA seeks a Service BDC Agent to generate service appointments and deliver a premium customer experience. You will use CRM and lead-management tools to respond to internet inquiries, enter data, and track customer interest.

Prior automotive BDC experience and strong phone skills are preferred. This full-time role offers a comprehensive benefits package and the chance to grow with Sonic Automotive, a Fortune 500 leader in auto retail.